Frequently Asked Questions

Lazer Telecom has been serving the Algarve region for more than 38 years. Over that time, we’ve continuously expanded our fibre network to reach communities across the region, while remaining locally rooted and committed to delivering reliable, high-quality internet access with friendly support you can count on.

Our office is based in Almancil, in the heart of the Algarve — at NR272B, Estrada Vale Formoso, 8135-148 Almancil. We’re easily accessible from Faro (10 min), Vilamoura (5 min), and Albufeira (15 min). You’re welcome to walk in during office hours: Monday to Friday, 9:00–13:00 and 14:00–18:00.

Unlike national operators managing the entire country, we specialise exclusively in the Algarve. That means faster response times, a better understanding of local infrastructure, stronger community relationships, and more personalised customer care. Every call is answered by a local team member — no call centres abroad, no automated systems. We also offer English-speaking support, which is particularly valued by expats living in the region.

Yes. Lazer Telecom is a popular choice for expats, digital nomads, second-home owners, and remote professionals across the Algarve. We offer English-language support, English TV channels (via Smart plans), NordVPN for accessing home-country streaming services, and transparent billing. Our team is happy to help you get set up regardless of your background.

Our support team speaks English, Portuguese, and Spanish. This is particularly helpful for the large international community living in the Algarve who may not be fully comfortable communicating in Portuguese.

Lazer’s fibre network covers a wide range of areas across the Algarve, including Faro, Loulé, Albufeira, Vilamoura, Almancil, Quarteira, Olhão, Quinta do Lago, Vale do Lobo, Lagoa, Portimão, Paderne, Messines, Santa Bárbara de Nexe, Cacela, and surrounding areas. We also offer AirFibre wireless internet for rural areas not yet reached by our fibre network. Use our coverage map to check your specific address.

The quickest way is to fill in the form on our Coverage Map page with your address and GPS coordinates. Our team will get back to you within 24 hours with availability information and the best plan for your needs. You can also call us on +351 289 396 055 or +351 304 502 038.

Free installation is available with a 24-month contract, subject to a location survey. Installation fees may apply for shorter contract durations. Our local technicians handle the full installation — you don’t need to arrange anything separately.

Our local technicians aim to install on schedule after coverage is confirmed at your address. The installation itself typically takes a few hours, depending on your property. For AirFibre, a site survey is needed first to confirm line-of-sight to a Lazer tower.

Yes. Many of our customers have holiday villas or second homes in the Algarve. We can set up fibre internet, eero whole-home Wi-Fi for large properties, Lazer VPN so your TV streaming works when you visit, and Lazer Guard for smart security monitoring while the property is empty. Contact our team to discuss the best setup for your property.

Yes. We’re constantly investing in expanding our fibre network across the Algarve, including underserved and rural areas. For areas where fibre isn’t yet available, we offer AirFibre wireless internet as an interim solution. If demand in a rural area grows sufficiently, Lazer evaluates installing full fibre infrastructure.

Lazer offers four main categories of internet plan: Basic (internet-only, from €33.99/month), Smart (internet + Lazer TV, with optional eero Wi-Fi and NordVPN, from €39.99/month), Premium (symmetrical upload/download speeds, from €55.99/month), and AirFibre (wireless internet for rural areas, from €34.99/month). We also offer a range of add-ons including eero mesh Wi-Fi, NordVPN, Lazer VPN, landline, and fixed IP.

The most affordable plan is Basic Silver at €33.99/month, which includes a 250 Mbps fibre connection with totally unlimited traffic and no data caps. Free installation is available with a 24-month contract, subject to a location survey.

No. All Lazer plans — Basic, Smart, Premium, and AirFibre — include totally unlimited traffic with no data caps and no throttling. You can stream, download, and upload as much as you like.

Yes. Most plans are subject to a 24-month contract, which qualifies you for free installation (subject to a location survey). Shorter contract options may be available — contact our team to discuss what suits your situation.

Yes. All prices shown on the Lazer Telecom website include VAT (IVA) at the applicable Portuguese rate. There are no hidden fees — the price you see is what you pay.

Yes. You can contact the Lazer team at any time to upgrade your speed tier, switch from Basic to a Smart or Premium plan, or add services like eero Wi-Fi, NordVPN, Lazer VPN, a landline, or a fixed IP address.

All Smart plans include a 1 Gbps fibre internet connection and 24 Lazer TV channels. Depending on which tier you choose, they also bundle in NordVPN (Smart Control and Smart Ultimate), eero whole-home Wi-Fi with 2 devices (Smart Boost and Smart Ultimate), or both (Smart Ultimate). Plans start from €39.99/month.

All Smart plans include a 1 Gbps (1000 Mbps) download connection with 250 Mbps upload speed — enough for multiple devices streaming 4K, gaming, and video calls simultaneously.

All Smart plans include 24 TV channels, covering Portuguese nationals (RTP 1, RTP 2, SIC family) and English-language channels (Docubox, FunBox HD, Film Arthouse, Gametoon, and more). TVI, CMTV, and CNN Portugal are coming soon.

If you’re on Smart Essentials, you can upgrade to Smart Control (adds NordVPN), Smart Boost (adds eero Wi-Fi), or Smart Ultimate (adds both). Alternatively, both NordVPN and eero can be added as standalone add-ons to any plan. Contact our team to make changes to your current plan.

Yes. All Smart plans are subject to a 24-month contract. Coverage must be available at your address to sign up. Free installation is included subject to a location survey.

Yes. Smart plans include English-language TV channels, English-speaking customer support, and optional NordVPN to access streaming services from your home country (UK, US, Ireland, etc.). Many expat customers across the Algarve choose Smart Ultimate for the complete package.

Basic plans come in four speed tiers: Silver (250 Mbps, €33.99/month), Gold (500 Mbps, €39.99/month), Platinum (700 Mbps, €56.99/month), and Diamond (1 Gbps, €79.99/month). All are non-symmetrical connections — download is faster than upload — with totally unlimited traffic.

Basic plans are internet-only, starting from €33.99/month — great for browsing, streaming, and everyday family use without any extras. Smart plans bundle 1 Gbps internet with 24 Lazer TV channels, and optionally eero whole-home Wi-Fi and NordVPN, starting from €39.99/month. If you don’t need TV or the extras, Basic is the better value.

Yes. You can add Lazer VPN, eero Wi-Fi access points, a fixed IP address, or a landline to any Basic plan. Contact our team to discuss add-ons, or upgrade to a Smart pack to get TV and Wi-Fi bundled in one monthly price.

Yes. All Basic plans include totally unlimited traffic with no data caps and no speed throttling at any time of day. You pay for your speed tier and use it as much as you like.

Symmetrical internet means your upload speed equals your download speed. For example, on the Gold Premium plan (500 Mbps), you get 500 Mbps both ways. This is critical for video calls, cloud backups, live streaming, remote desktop sessions, and self-hosted servers — all of which rely heavily on upload speed. Basic plans are non-symmetrical: download is faster than upload.

Premium plans offer four symmetrical speed tiers: Silver (250/250 Mbps, €55.99/month), Gold (500/500 Mbps, €61.99/month), Platinum (750/750 Mbps, €73.99/month), and Diamond (1 Gbps/1 Gbps, €89.99/month). All plans include totally unlimited traffic.

Yes — it’s our recommended plan for remote workers and digital nomads. Symmetrical speeds keep your Zoom or Teams video calls crisp, your VPN connection stable, and allow cloud file sync to run in the background without affecting other tasks. If you regularly upload large files or use a remote desktop connection, Premium is the right choice.

Basic plans have non-symmetrical speeds (download faster than upload) and start from €33.99/month — ideal for browsing, streaming, and general household use. Premium plans have equal upload and download speeds and start from €55.99/month — essential for remote workers, content creators, and anyone who regularly uploads large amounts of data.

Yes. Both eero whole-home Wi-Fi and NordVPN are available as standalone add-ons to any Lazer internet plan, including Premium. Contact our team to add them to your account, or consider switching to a Smart pack if you also want Lazer TV included.

eero is a whole-home mesh Wi-Fi system that uses multiple devices working together to blanket your entire home in fast, seamless Wi-Fi. Unlike a single router, eero nodes form one unified network that automatically routes your devices to the strongest signal — eliminating dead zones, dropped connections, and slow spots in any part of your home, garden, or terrace.

Yes. eero Wi-Fi (2 devices) is included free in the Smart Boost (€49.99/month) and Smart Ultimate (€59.99/month) plans. You can also add eero as a standalone service to any Lazer internet plan — 2 devices for €9.99/month or 3 devices for €12.99/month.

Lazer Wi-Fi access points connect via a cable to your router and are the professional choice for extending coverage to specific rooms, outdoor areas, or high-density commercial environments. eero is a consumer mesh Wi-Fi system that connects wirelessly between nodes, self-manages via an app, and includes smart features like parental controls and security monitoring. Access points are installed by Lazer’s team; eero plugs in anywhere and self-configures.

eero supports 75 to 100+ simultaneous connected devices depending on configuration. It handles smartphones, tablets, laptops, smart TVs, gaming consoles, smart home devices (cameras, lights, thermostats), and more — without performance degradation as more devices connect.

Yes. eero’s mesh system is well-suited to large properties with multiple floors, thick concrete or stone walls, and outdoor areas. Multiple eero nodes create overlapping coverage zones — ensuring strong Wi-Fi in every room, on the terrace, and in the garden. The 3-device pack is recommended for larger villas.

eero Secure is a built-in security and family management suite included with every eero subscription via Lazer. It provides advanced threat protection against malicious websites and phishing, content filters by age or category, the ability to block specific apps and sites per profile, ad blocking across all devices, internet backup during outages, and network usage insights — all managed from the eero app on your phone.

AirFibre is a wireless point-to-multipoint (PTMP) internet solution that uses the 5.8 GHz radio band to deliver speeds up to 100 Mbps at distances of up to 12 km — as long as there is a direct line of sight to a Lazer tower. A small antenna is installed on your roof, and a Wi-Fi router distributes the connection inside your home, just like a standard fibre connection.

AirFibre is designed for homes and businesses in rural areas of the Algarve where physical fibre is not yet available. It’s the ideal alternative to slow ADSL, unreliable mobile data, or expensive satellite internet. It works well for video streaming, video calls, social media, and everyday browsing.

The AirFibre Basic plan provides up to 50 Mbps (€34.99/month) and the AirFibre Premium plan up to 100 Mbps (€39.99/month). Both include totally unlimited traffic. Actual speeds depend on your property’s distance to the tower, line-of-sight quality, and local electromagnetic interference. Many customers regularly achieve the full plan speed.

Yes. Before installation, a Lazer engineer visits your property to confirm the best mounting point for the antenna and assess signal quality. AirFibre requires a clear line of sight from your property to a Lazer tower — the site survey confirms this is achievable.

AirFibre performs well for video streaming, video calls, social media, and everyday browsing. However, users of latency-sensitive applications like competitive online gaming may notice occasional variation at peak times. If gaming performance is a priority, we’d recommend waiting for fibre coverage to reach your area.

AirFibre is Lazer’s first step toward expanding fibre internet across more rural parts of the Algarve. If there is sufficient demand in your area, Lazer will evaluate installing full fibre infrastructure — which would improve both reliability and speeds for the whole community.

Every NordVPN subscription via Lazer includes access to 6,300+ servers in 100+ countries, Threat Protection (malware scanning, ad blocking, tracker blocking, phishing protection), AES-256 military-grade encryption, a strict no-logs policy, a built-in password manager, data breach alerts, and support for up to 10 simultaneous devices across iOS, Android, Windows, and macOS.

Yes. NordVPN is included free in the Smart Control (€44.99/month) and Smart Ultimate (€59.99/month) plans. You can also add NordVPN as a standalone add-on to any Lazer internet plan for €6.99/month.

The Lazer VPN works at router level — no app needed, connects like a Wi-Fi network, and gives access to streaming from up to 8 countries. It works perfectly on smart TVs and set-top boxes that don’t support apps. NordVPN is a full privacy and security application installed on each individual device, offering 6,300+ servers in 100+ countries, threat protection, malware scanning, ad blocking, and a password manager. Many customers use both — Lazer VPN for the living room TV, NordVPN for phones and laptops.

Yes. Connecting to a UK server gives access to BBC iPlayer, ITVX, and other UK streaming services. Connecting to a US server gives access to the Netflix US library, Hulu, and more. With servers in 100+ countries, NordVPN provides the broadest streaming access available — though some services actively try to block VPN connections, so results can occasionally vary.

Up to 10 simultaneous devices per subscription. This covers smartphones, tablets, laptops, and desktop computers across iOS, Android, Windows, macOS, and Linux. Browser extensions are also available for Chrome, Firefox, and Edge.

Yes. The Lazer VPN Basic plan (€12.99/month) routes your connection through a UK server, so streaming services see you as browsing from the UK — giving you access to BBC iPlayer, ITVX, Channel 4, My5, and more from your home in the Algarve.

The Basic plan (€12.99/month) gives access to UK streaming including BBC iPlayer, ITVX, and Channel 4. The Premium plan (€29.99/month) gives access to content from 8 countries: UK, USA (Netflix US, Hulu, HBO Max), Ireland (RTÉ), Germany (ARD, ZDF), France (France Télévisions, TF1+), Switzerland, Spain (RTVE), and Canada (CBC, Crave).

No — this is one of Lazer VPN’s biggest advantages. It works at the router level, creating a dedicated VPN Wi-Fi network in your home. You simply connect your device to that Wi-Fi network, just like any other Wi-Fi. No apps, no settings, no logins. This means it also works on smart TVs, set-top boxes, and streaming sticks that don’t support VPN apps.

Unlimited. Any device that connects to the dedicated VPN Wi-Fi network is automatically covered — smartphones, tablets, laptops, smart TVs, set-top boxes, streaming sticks, gaming consoles. There is no device limit on either plan.

Yes. The VPN provides the connection — your existing subscriptions (BBC iPlayer account, ITVX, Netflix UK, etc.) continue to work exactly as they did in the UK. You don’t need to create new accounts. Note that some services may require an active subscription registered in the relevant country.

A Wi-Fi access point connects via a cable to your router and delivers your full internet speed to a new location in your home — no signal degradation. A Wi-Fi repeater or extender rebroadcasts a wireless signal wirelessly, meaning it already receives a weakened signal and rebroadcasts it even weaker. For Algarve homes with thick concrete walls, only a wired access point reliably solves the problem.

Yes. Lazer offers a flexible monthly lease from €9.99/month — popular with renters and holiday property owners who want flexibility. You can also purchase outright from €199 for the best long-term value. Contact our team to discuss which suits your situation.

Yes. Our outdoor-rated access point with directional antennas is specifically designed for extending Wi-Fi to terraces, gardens, pool areas, and outbuildings — a popular solution for Algarve villas and holiday rental properties where guests need Wi-Fi coverage throughout the property.

It depends on the model. Our standard ceiling and wall-mount device handles typical multi-device home use. The high-density model supports over 200 simultaneous users, making it ideal for hotels, restaurants, offices, and holiday complexes. Our team recommends the right device after assessing your property.

Lazer’s local technical team handles the full installation. Access points require a cable run from your router to the new location — our engineers assess the best route during a site visit and complete the installation professionally.

Yes, in most cases. The majority of monitored home alarm and security systems in Portugal communicate with their monitoring centre via a landline. Without one, your alarm can sound locally but cannot alert your security company or dispatch emergency services. A Lazer landline keeps this connection active year-round — essential for holiday homes that are unoccupied for extended periods.

The Lazer landline service (€14.99/month) includes 120 minutes per month of calls to other Portuguese operators. Calls between Lazer landlines are completely free and unlimited. Calls to mobile numbers beyond the included minutes are charged at standard Portuguese rates.

Yes. You receive a fixed Portuguese landline number with the local area indicativo. This is important for expats in Portugal who need a fixed number for banks, public services (Finanças, AIMA/SEF), utilities, and local businesses that require a landline rather than a mobile number.

Yes. The Lazer landline is an add-on service that runs over your existing fibre connection using VoIP technology — no separate phone line infrastructure is required. Simply contact the Lazer team to add it to your account.

Yes — this is one of the most common use cases. A Lazer landline keeps your alarm system connected to its monitoring centre year-round, even when the property is unoccupied. It also provides a stable local contact number for your estate agent, management company, or emergency services.

A fixed IP address is a permanent, dedicated internet address assigned to your connection that never changes. Most home connections use a dynamic IP that changes regularly — making it impossible to reliably reach your home network from outside. A fixed IP solves this by giving your connection a permanent, consistent address. Essential for remote CCTV access, self-hosted VPNs, email servers, and business IP whitelisting.

To view your CCTV cameras remotely, your phone or laptop needs to know the address of your home network. With a dynamic IP that changes every few days, this address keeps shifting and your camera app loses the connection. A fixed IP gives your CCTV system a permanent address so remote viewing always works — from any country, on any device.

Yes — this is one of the most common uses. A fixed IP is essential for hosting your own VPN server (OpenVPN, WireGuard, etc.) at home. It ensures the VPN endpoint address never changes, so remote clients — your laptop, phone, or office devices — can always connect reliably to your Algarve network.

Yes. The Fixed IP service (€25.00/month) can be added to any existing Lazer internet plan — Basic, Premium, Smart, or AirFibre. Contact the Lazer team to add it to your account.

In most cases, no special hardware is required — the fixed IP is assigned at the network level and your existing router will receive the same address each time it connects. For advanced setups (VPN servers, web hosting), basic port forwarding configuration on your router may be needed. The Lazer support team can guide you through this.

When you refer a friend or family member to Lazer Telecom and they successfully sign up and get connected, you receive 2 months free credit on your internet bill and your friend receives 1 month free on their first bill. There’s no limit on the number of referrals you can make — each successful one earns you 2 months free.

No limit. You can refer as many friends and family members as you like. Each successful referral earns you 2 months free on your bill. If you refer 5 people who all connect, that’s 10 months free for you.

Your 2 months free credit is applied to your account once your referred friend has been successfully connected to the Lazer network and their first bill has been issued. You’ll see the credit on your next billing statement — you don’t need to chase it.

Yes. Your friend’s address must be within the Lazer fibre or AirFibre network coverage area in the Algarve. When you submit the referral form, we check their address and contact them to confirm availability. If their area isn’t yet covered, we’ll let you know and keep them on record for when coverage expands.

Yes. The 2 months free reward applies to existing Lazer Telecom customers. The 1 month free reward applies to new customers signing up through a referral. If you’re not yet a Lazer customer, check coverage and sign up first — then start referring.

You can reach us by phone on +351 289 396 055 or +351 304 502 038 (Monday–Friday, 9:00–13:00 and 14:00–18:00), by email, or by visiting our office in Almancil. For sales and new connections, select Option 1. For technical support, select Option 2. For billing and account queries, select Option 3.

Our office is open Monday to Friday, 9:00–13:00 and 14:00–18:00. We are closed on Saturdays and Sundays. For urgent technical issues outside office hours, please leave a message and our team will respond as quickly as possible.

For technical issues, call +351 289 396 055 Option 2 or email helpdesk@lazerspeed.com. Our local help desk team — based right here in the Algarve — handles connection issues, router problems, and service faults. You’ll speak to a real person who knows the area and your setup.

Yes. Our office is at NR272B, Estrada Vale Formoso, 8135-148 Almancil — 10 minutes from Faro, 5 minutes from Vilamoura, and 15 minutes from Albufeira. Walk in during office hours and our team will be happy to help you discuss plans, check coverage, or resolve an issue in person.

For billing, invoices, payments, account changes, and suspensions, call +351 289 396 055 Option 3 or email accounts@lazerspeed.com. Our accounts team is available during office hours and aims to respond to email queries within 1 business day.