How Can We Help?
What are the opening hours of your offices?
We have two offices, one in Vilamoura and one in Almancil, both are open between 9am – 6pm Monday to Friday. We also have a technician on duty after hours for any emergencies.
Rua Cristóvão Pires Norte
Edifício Norte, R/C, Loja D
Tel: 289 007 900
Urbanização Vila Lusa Marina,
Tel: 289 396 055
Is there a contract?
Yes before we provide service, the customer must sign a contract and provide the following support documents
- Completed Contract
- Completed Direct Debit Form
- A copy of your Passport
- Proof of address
- Fiscal Number
- Proof of your IBAN number (if you wish to pay by Direct Debit)
Is the modem price included in the monthly access fee or is will I be charged a rental fee each month?
If you are within network then installation may be free which includes the ONT, however, this will remain the property of Lazer and should be returned if you leave.
Do you throttle bandwidth-intensive users?
Do you have 24/7 technical support?
Yes we have a dedicated help desk and offer 24/7 callout service should it be required
Need to extend Lazer WIFI coverage throughout your premises or to an Outdoor Area?
e-mail firstname.lastname@example.org with your requirements
We will organise to have a technician visit your premises to talk you through the best options to suit your requirements We can supply WIFIextenderss, TV Access Points & Digital Boxes.
Having difficulty connecting to the Internet?
- Check the lights on your ONT
- If the light is red – Contact Technical Assistance to speak to one of our Technicians
Our bundles start at 100Mbps, however, we also have 200Mbps, 500Mbps and 1Gbps bundles to domestic users and can offer up to 1Gbps for business users.