How Can We Help?

Yes, you can send your application to customer.support@lazerspeed.com

• Direct Debit
• Cash & Cheque
• Bank Transfer
• Portuguese Debit Cards
• International Credit Cards

Most common contracts are for a period of 24 months

Yes, this will be subject to the length of time expired on the contract. Full details can be found in your T&Cs

Normal cooling off period is 30 days

Costs may vary depending on promotions / offers at the time of expiry. However, all changes will be communicated prior to the change being implemented

Once entered into a contract the price is guaranteed for the life of the contract

Our service is unlimited

In some cases, Lazer may charge for installation if the property is outside the Network. Phonecall charges are subject to individual usage.

Triple play is a package that includes all 3 services – Internet, TV and phone, a bundle can vary depending on the services required, however by bundling services there normally is a saving, especially if you take all services with Lazer

Our billing period goes from the 20th of the month to the 19th of the following month.  Your DD payment will be taken after the 19th of each month

No you may request to purchase directly from us as no other modem will be compatible with our service

The equipment is subject to the manufacturer warranty and if it breaks due to a failure of the manufacturer then Lazer will replace free of charge. However, if the damage is caused by independent source then a charge may apply

A wired connection is what is normally referred to as an ethernet connection normally via CAT 5 cable, wireless connectivity or (wifi) as it is normally referred to will fluctuate depending on the integrity of the internal network and can be compromised by the fabric of the structure and the distance from the ONT, this can enhance with the installation of access points.

Most domestic users will not use more than 20MB for standard usage such as phones, tablets, streaming, gaming etc

When installed the technician will carry out a speedtest by connecting a laptop via ethernet cable to the ONT and complete a test using speedtest.net app this will verify the speed being delivered to the ONT, he will also record this screen test for Lazer records, we can also test remotely the speed being delivered.

We monitor usage rates

Our bundles start at 100Mbps, however, we also have 200Mbps, 500 Mbps and 1Gbps bundles to domestic users and can offer up to 1Gb for business users

Lazer delivers what is contracted within your bundle, the connection may appear to be slower at peak times whenever there is a lot of internal users. However, this will most likely occur through wi-fi and not directly through the ONT. Your wifi coverage will depend on other factors such as the size of the property, location of the ONT and indeed the fabric of the internal walls and ceilings.

Outages are a part of the telecommunications business. We monitor this constantly and have a dedicated 24/7 service to rectify any issues

Yes we offer a combination of technical support services

Your WiFi password will be issued on the day of installation by our technician who will be happy to help set up any devices for you. If you forget this you can obtain your WIFI code by contacting our office on 289007900 where one of customer service agents will provide the code for you.

Yes, the WIFI code can be changed to suit you.  Send an e-mail to our Support Desk at customer.support@lazerspeed.com to make the request, detailing your address, current WIFI code and a contact number

Lazer can provide a new phone number for all our phone customers

Yes, you can port your existing phone number from a previous provider by completing a portability request

Access to premium TV is via AMLA. We have over 200 TV channels, including Sports and Entertainment Channels.  For a full listing of the channels available contact, customer.support@lazerspeed.com

Catch up TV is available with Lazer for all fibre customers and enables you to watch TV programmes up to 7 days and sports channels up to 3 days. You need to be connected to the Lazer WIFI network in your house, then log onto cutv.lazertelecom.com For customers who do not have a fibre connection, please contact customer.support@lazerspeed to enquire about upgrading your package.

For Lazer customers in Quarteria and Vilamoura

On your remote control press,

• Menu
• Broadcasting
• Auto Tuning

For Lazer Customers in Quinta do Lago, Vale do Lobo & Almancil, follow the same steps on your remote control, you will be promoted to add some or all of the frequencies below

Dial 4000 from the handset in your house to be directed into the voicemail

ONT – Optical Network Terminal

Mbs – Megabits per second

DD – Direct Debit

T&Cs – Terms and conditions