Frequently Asked Questions

Lazer Telecom is an independent internet provider based in the Algarve, providing connectivity to homes and businesses through its own network and local team. Learn more about Lazer

Lazer Telecom is based in Almancil, Algarve. Customers can contact our team remotely or visit our local office during opening hours.

Unlike national operators managing the entire country, we specialise exclusively in the Algarve. That means faster response times, a better understanding of local infrastructure, stronger community relationships, and more personalised customer care. Every call is answered by a local team member, no call centres abroad, no automated systems. We also offer English-speaking support, which is particularly valued by expats living in the region.

Our team can provide support in Portuguese, English and Spanish.

Use our Coverage page to explore the Lazer network and submit your property address. Our team can then confirm which services may be available at your location.

No. The map provides an indication of network coverage. Availability at an individual property needs to be confirmed using the exact location and relevant network information.

AirFibre may provide a fixed wireless alternative for properties where Lazer fibre is not currently available. Availability depends on your location and wireless signal conditions.

Yes. AirFibre is designed to provide wireless internet connectivity to rural and harder-to-reach properties where fibre is unavailable.

Fibre availability depends on the network infrastructure reaching each property. AirFibre availability also depends on factors including location and wireless signal conditions.

Once availability has been confirmed, our team can explain the relevant service options and arrange the next steps for installation.

Lazer’s technical team handles the installation and setup required for your service.

Installation time can vary depending on the service, property and work required. Our team will provide more information once availability and installation requirements have been assessed.

Yes. AirFibre availability needs to be assessed at the property so our team can determine whether a suitable wireless connection to the Lazer network can be established.

Installation conditions can depend on the service, contract and property. Contact our team for the installation terms applicable to your connection.

Lazer offers several internet options for different connectivity needs:

Basic — straightforward fibre internet.

Premium — symmetrical fibre with equal upload and download speeds.

Smart — fibre internet combined with Lazer TV.

AirFibre — fixed wireless internet for properties where fibre is unavailable.

Basic is designed for straightforward everyday fibre connectivity. Premium is designed for users who need stronger upload performance. Smart combines fibre internet and TV, while AirFibre provides a wireless option where fibre is unavailable.

Yes. Lazer’s current Basic, Premium, Smart and AirFibre internet plans include unlimited data.

Contact our team if you would like to change your internet service, speed or additional services. Available options depend on your current connection and coverage.

Basic uses non-symmetrical speeds, where download speed is higher than upload speed. Premium provides symmetrical speeds, meaning upload and download speeds are equal.

Basic focuses on internet connectivity without TV included. Smart combines fibre internet with Lazer TV and offers packages with additional services such as eero Wi-Fi and NordVPN.

Larger properties, thick walls and the location of your router can affect Wi-Fi coverage. Lazer offers additional Wi-Fi solutions that can help extend coverage to other areas of the property.

eero is a mesh Wi-Fi system that uses multiple access points to help provide more consistent Wi-Fi coverage across a property.

Yes. VPN options are available with selected Lazer services and as additional services. Contact our team or explore our services to find the option suitable for your setup.

Fixed IP options are available for customers who need a consistent IP address for compatible remote access, network or business applications.

Yes. A landline can be added to compatible Lazer internet services. Contact our team for current availability and conditions.

Yes. Prices displayed on the Lazer Telecom website include VAT unless otherwise stated.

Contract conditions can vary depending on the service and offer. Check the conditions shown with your chosen plan or contact our team before signing up.

Contact our accounts team if you have a question about an invoice, payment or your account.

Depending on your current service, additional connectivity, Wi-Fi, VPN, fixed IP or telephone options may be available. Contact our team to check what can be added to your connection.

For technical support, call +351 289 396 055 and select Option 2, or email helpdesk@lazerspeed.com

First, check that your router and other Lazer equipment are powered on and connected. If the connection is still unavailable, contact our technical support team so we can help diagnose the problem.

Yes. If your internet connection is working but Wi-Fi coverage or performance is poor in parts of your property, our team can help identify possible causes and suitable Wi-Fi solutions.

Yes. Lazer has a local office in Almancil. Check our Contact page for the current address and opening hours before visiting. CONTACT & OPENING HOURS

Yes. Existing Lazer customers can refer friends or family members. Current rewards, eligibility and conditions are available on our Refer a Friend page.